Shipping & Returns

Shipment and returns Shipping and handling The shipping and handling fee includes handling, packaging, packing, and shipping cost. Once your order has left our premises it becomes the responsibility of the courier. Once you receive the order it becomes your responsibility. Damaged goods shall be reported to the courier immediately. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Regarding weight, Most carriers calculate not only physical weight but also the volume of a parcel. This means that a relatively light parcel can count as heavy if it comes up to a large volume. Since November 2019 we use a flat rate shipping fee so even if we get to pay more for large or heavy parcels, you always pay the same flat rate fee no matter how much or little you choose to buy. If you select DHL Service Point as your shipping alternative, we cannot send parcels exceeding 20 kgs (including packaging). Should you want to order more than 20 kgs, please make an additional order. The limit for DHL Packet is 30 kgs. Delivery Once we have received your order and your payment it is placed in line for packing and dispatch. Within Sweden, it usually takes two to four days for the parcel to reach the delivery point. This depends on where you live and on how your parcel is handled by the courier. We mainly use DHL as our courier and you can choose between two ways of delivery. Either Service Point or Packet. Service Point When your parcel has reached a service point near your address, you will be notified by a text message (if you have registered a cell-phone number) or by e-mail. You can find a service point locator at DHL. Please do not use post box addresses since delivery won't be possible. A parcel will normally be available at the Service point for no more than 14 days before it is sent back. The maximum weight for a Service Point order is 20 kilos. Shipping to a Service Point is no more than SEK 59 regardless of weight up to 20 kilos. Packet If you would like your order delivered to your door, please select Packet as to your shipping option. Unlike the Service Point option, the shipping cost for Packet is calculated based on the weight and size of the package. Make sure to leave your cell-phone number and that someone is at home to receive the delivery or it will be sent back. You will receive one notification for one delivery attempt. Further attempts to deliver will be billed to the customer. The maximum weight for the Packet option is 30 kilos. The shipping cost will be calculated at checkout. Up to 1 kg: 90 SEK. Up to 4 kg: 95 SEK. Up to 6 kg: 110 SEK. Up to 11 kg: 120 SEK. Up to 16 kg: 140 SEK. Up to 21 kg: 150 SEK. Up to 30 kg: 225 SEK. Home Delivery is Free of Cost. Shipping zones WishButik.com is registered in Sweden and we have plans to ship to countries that are members of the European Union's inner market. Those countries are Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. Should you wish for shipping to a country outside of this area, please contact us and we'll see if we could arrange that. We ship to Denmark and Finland. However, our flat rate shipping fee does not apply to those countries. We have tried shipping ton Norway but the customs, the VAT and the handling fees that come on top of the shipping plus the extra work make the cost too high. Special note. Since we are not able to automatically calculate shipping fees to all destinations, we reserve the right to cancel orders where the actual shipping cost exceeds our displayed shipping fee. The customer will be contacted promptly in such cases. Should you be able to pick your order up in Kometvägen 63 148 83 Täby Sweden in Sweden, it can be arranged. You will then save on shipping charges. Please contact us in advance of your order to set something up. Cancel an order It is not possible to cancel an order after it has been handled. A customized product is not possible to cancel. Cancellation is not valid until the customer receives a confirmation from www.wishbutik.com by mail or e-mail. info@wishbutik.com None claimed parcels Should a parcel be returned to www.jenagross.se, due to the parcel not being claimed, a fee of SEK 250 + taxes (VAT, Swedish ”moms”) will be billed to cover transport and administration costs for Wish Butik HB. Should you wish for us to resend your order, we will charge you actual shipping costs based on the volume weight of your order. Returns It is up to the customer to check all deliveries at arrival, both the content's accordance to order and the content's condition. Should a return be in question, www.wishbutik.com must be contacted (through the contact form by e-mail (info@wishbutik.com) or by calling +46 (0)8154503 och +46(0)004672-7880183. Leave your order number and the reason for your return. The customer must receive an agreement from www.wishbutik.com in advance of sending anything back. In any case of return to Wish Butik HB the customer must have an agreement to send anything back. Consignment’ slacking such an agreement will be returned to the customer who will be billed shipping and handling fees. Products that are by the customer (you) considered damaged should still be handled as if they were in perfect condition. All returns are to be packed so that they are not damaged (further). Should a non-faulty product be returned, a SEK 200 fee will be billed to the customer this + taxes (VAT, Swedish ”moms”), administrative fees, and shipping both ways. www.wishbutik.com will pay for shipping when a product is faulty or damaged (when the liability is on Wish Butik HB). www.wishbutik.com reserves the right to replace a damaged product with a similar product in cases where an identical product is not available. See also: Shipping to Denmark and Finland (Soumi). Do you think the shipping is expensive? So do us. Unfortunately, this is what shipping in Sweden costs. We do not add more than we have to pay for shipping and packaging. Here are some suggestions on how to can save on shipping. Make large orders. If you order more, the shipping cost per item will be lower. Share the shipping. Take orders from friends nearby and share the shipping. If you live close to Kometvägen 63 148 83 Täby Sweden you could contact us and pick up your order instead of having it sent to you.